Privacy Policy
At Mortek US, your privacy is of the utmost importance to us. We respect your personal data and are fully committed to protecting it. Like you, we strongly oppose any misuse or unauthorized sharing of personal information.
We never sell customer data or share it with third parties for commercial gain. All data we collect is used solely to improve your experience with our products, services, and support. All sensitive data is encrypted and anonymized for your protection.
This Privacy Policy explains how Mortek US (Mortek LLC, Virginia, United States) collects, uses, shares, and safeguards your personal information when you visit our website, create an account, make purchases, or interact with our services.
1. Information We Collect
We collect only the information necessary to provide our services, comply with legal obligations, and enhance your experience.
1.1 Personal Information
Personal information includes data that can identify you directly or indirectly. This may include:
• Name
• Email address
• Mailing or shipping address
• Phone number
• Payment and transaction details (processed securely through Shopify Payments)
• Account credentials (username and password)
• Order history and customer support interactions
You may also browse our website anonymously, though some features may be unavailable without creating an account.
1.2 Non-Personal and Technical Information
We may collect non-identifiable data, such as:
• Browser type and device model
• Pages visited and time spent on our site
• Referring URLs or search terms
• IP address and general geographical location
• Aggregated analytics and performance data
This information helps improve website performance and understand user behavior.
2. How We Use Your Information
We use your personal information only for legitimate business purposes, including:
• Order Processing: Completing transactions, processing payments, and delivering products.
• Customer Support: Providing efficient responses to inquiries and service requests.
• Personalization: Recommending products and improving your shopping experience.
• Website Improvement: Enhancing functionality and performance.
• Marketing & Communication: Sending updates about orders, new products, or promotions (you may unsubscribe at any time).
• Analytics: Understanding user behavior and optimizing performance.
• Legal Compliance: Fulfilling legal obligations and fraud prevention.
3. Legal Basis for Processing (EEA / International Users)
International users may be protected by GDPR standards. We may process your data under:
• Consent
• Contractual necessity
• Legal obligation
• Legitimate interests
You may withdraw consent anytime by contacting Support@mortekus.com.
4. Your Rights
Depending on your location, you may have the right to:
• Access, correct, or delete your personal data;
• Restrict or object to certain processing;
• Request data portability;
• File a complaint with your local data authority.
We may require identity verification before fulfilling requests.
5. Data Security
Mortek US uses industry-standard security practices to safeguard your data:
• SSL encryption
• Encrypted storage
• Limited authorized access
• Shopify security systems
• Routine monitoring
Please use strong passwords and secure your login credentials.
6. Cookies and Tracking Technologies
We use cookies and similar tools to improve browsing experience.
We use:
• Google Analytics
• Meta Pixel
• TikTok Pixel
Cookies help us:
• Remember cart items
• Store preferences
• Analyze traffic
• Improve content and advertising
You may disable cookies through your browser settings.
7. Sharing Information with Third Parties
We do NOT sell personal information.
We may share limited data with:
• Shopify Payments (payment processing)
• DHL, UPS, FedEx, Aramex (order shipping)
• Email/SMS services
• Analytics and advertising partners
All partners must keep information confidential.
We may also disclose information if required by law or necessary to protect the rights and safety of Mortek US or others.
8. Data Retention
We retain personal data only for as long as necessary to:
• Fulfill orders
• Provide support
• Maintain legal/tax compliance
Data will be securely deleted when no longer needed.
9. Third-Party Links
Our website may link to third-party sites. We are not responsible for their privacy practices. We recommend reviewing their policies before providing personal information.
10. Terms & Conditions
Please also review our Terms and Conditions for website usage guidelines, disclaimers, and liability limitations.
11. Updates to This Privacy Policy
We may update this Privacy Policy to reflect:
• Changes in our operations
• New features
• Legal or regulatory requirements
The updated version will include a revised Effective Date.
12. Contact Us
For questions, rights requests, or privacy concerns:
Support@mortekus.com
Mortek LLC – Virginia, United States