Return & Refund Policy
7-Day Money-Back Guarantee
At Mortek US, we stand behind the quality of our home appliances and smart devices. If for any reason you are not fully satisfied with your purchase, eligible items purchased directly from mortekus.com may be returned within 7 days of delivery for a full refund.
We aim to make the return process simple, transparent, and fair for all customers.
1. Return Eligibility
To qualify for a return, the item must meet the following conditions:
• The product must be clean, undamaged, and fully functional.
• All original accessories, cables, manuals, and components must be included.
• The item must be returned in its original packaging.
• Items returned in incomplete, damaged, or unclean condition may be rejected.
Non-returnable items include:
• Opened consumables or replacement accessories.
• Items showing signs of misuse, modification, or unauthorized repair.
• Products without original packaging.
• Items with missing serial numbers, product labels, or security seals.
• Returns requested after 7 days unless related to a verified quality issue.
2. Return Shipping
• Mortek US covers return shipping only for products with verified manufacturing defects or quality issues.
• Returns unrelated to product quality must be shipped back at the customer’s expense.
• Shipping fees depend on the carrier’s rates and are non-refundable.
• If the item is incorrect, damaged, or defective due to our fault, Mortek US will cover all shipping and handling fees.
3. Returns Not Accepted
Your return may be refused if:
• The item was not purchased from mortekus.com.
• The product was damaged by misuse, improper installation, or unauthorized repairs.
• The return request is made after 7 days and is not related to a verified issue.
• The product is missing components, packaging, or accessories.
• Serial numbers, security seals, or product labels are removed or altered.
4. How to Request a Return
Please contact our Support Team before sending any product back.
Email: support@mortekus.com
When requesting a return, please include:
1. Order ID
2. Reason for return
3. Clear photos or videos of the product and packaging
Once your request is approved, you will receive:
• A return authorization
• A return shipping label (if applicable)
• Instructions for preparing and shipping your item
Do NOT ship products without authorization.
5. Return Address
The return address will be provided only after your return request is reviewed and approved.
Once approved, you will receive:
• The official return address
• A prepaid label (if applicable)
• Step-by-step return instructions
6. Refund Timeline
• Returned items are inspected within 3 business days after arrival.
• Refunds are issued within 7–10 business days following approval.
• Refunds will be returned to the original payment method.
• Bank processing times may vary.
7. Order Cancellations
• Orders typically ship within 1–3 business days.
• You may cancel your order before it has shipped.
• Once an order has shipped, cancellation is not possible.
8. Additional Notes
• Unauthorized returns may not be accepted or refunded.
• Products must be packaged securely to avoid damage during transit.
• Items returned in damaged, incomplete, or unclean condition may be refused.
• Shipping charges are non-refundable unless the product has a verified quality issue.
Need Help?
Email: support@mortekus.com
Monday–Friday, 9:00 AM – 6:00 PM (EST)